FAQs

It depends on what you need and when - so please do let me know if your matter is time-sensitive. If there’s a clear deadline (even a soft one), I’ll do everything I can to meet it, or let you know straight away if it’s not realistic.

I’m used to working flexibly and across time zones. I’ll take things like urgency, complexity, and availability into account when putting together your quote, especially if it would mean working outside my usual hours or reshuffling other client work. If you’re up against the clock, just flag it early and I’ll be honest about what’s possible.

The short answer? It depends.

I price most projects on a fixed-fee basis, once I’ve understood the scope. For anything open-ended or involving moving parts (for example negotiations) I typically charge by the hour. My hourly rate is clearly set out in the Engagement Letter, as required by the Solicitors Regulation Authority (SRA). You’ll always have clarity on fees before we begin, and I’ll flag any changes in scope or budget along the way.

For more information, please visit my Standard Terms of Business, where I explain how fixed fees, estimates, hourly rates, and invoicing work.

I don’t charge for discovery calls or informal chats. If you’ve formally instructed me, then whether or not I charge for calls depends on the context. If it’s part of a project we’re already working on together, then no - calls and emails are usually covered under the original fee, unless we’ve agreed otherwise. If you’re reaching out for one-off advice or something outside the original scope, I’ll let you know if that time would be chargeable, and on what basis. 

That’s absolutely fine! No question is too small. I regularly support clients with one-off questions or concerns - whether it’s reviewing a single clause or just talking through a difficult situation. If it’s something genuinely brief, I’ll let you know if I can deal with it informally. If not, I’ll suggest a fixed-fee review or a short session to keep things manageable.

If you’re not a client, I cannot offer you legal advice - doing so would be against the rules set by the Solicitors Regulation Authority. If you don’t wish to formally instruct me but still want some insight, any input I may provide will be a general observation.

As much as you need (or want).

Whether you prefer detailed written notes, a quick call to talk things through, or just someone to sense-check your instincts, I’ll tailor the support to how you work best. And when the instruction nears completion, I won't just hand over a document and disappear: I’ll talk you through the options, flag any risks, and help you understand what matters and why.

I believe that the lawyer-client relationship should be a collaborative one. I work best when my clients trust me with their concerns, their needs. The more feedback I have, the easier it is for me to do my job.

Most fixed-fee projects include at least one round of feedback or revisions. If things evolve or you want to shift the scope part-way through, that’s also not a problem: we’ll just take a moment to review the plan and make sure the time and fees still align.

Just tell me. It’s really common for things to evolve after work begins, especially for more complex deals or business models. I’ll always let you know what’s included in the original fee and what might need to be quoted separately, and we can either extend the scope or wrap things up and start fresh.

We’ll start with a call or email exchange to clarify what you’re looking for. After that, I’ll send you a tailored proposal (usually with a few options based on scope and timing), and if you're happy to go ahead, I’ll need a copy of photo ID and a recent bank statement for compliance purposes. I’ll then issue an Engagement Letter and a copy of my Standard Terms of Business.

After nearly a decade of working in big corporate law firms, I decided to become a sole practitioner in 2024 so I could focus on the work I’m truly passionate about.

This means I personally handle your entire matter from start to finish - so I only take on projects that sit firmly within my area of expertise. If something comes up that falls outside of that, or if I think you'd benefit from another set of skills (like tax, litigation, or brand enforcement), I’ll say so. I have a trusted network of legal and commercial professionals I can introduce you to, and I’m happy to collaborate if needed.

Legal work is tailored and often front-loaded, which means time, thinking, and analysis starts from the moment we begin.

For that reason, I don’t offer refunds for time already incurred.

However, I’ll always be transparent about what I’m doing, check in at key moments, and scope carefully at the outset to avoid any surprises. 

That said, you can cease your instruction at any time - you’re never locked in.

If you are ever unhappy with or otherwise wish to discuss an invoice or any aspect of my work, please email me to explain your concerns in writing.

For more information on refunds and complaints, please see my Standard Terms of Business at Paras. 27 - 30 (inclusive).

Yes! I’m a solicitor qualified in England & Wales with a practising certificate that’s renewed each year. I’m regulated by the Solicitors Regulation Authority (SRA) and my SRA number is 631564. You can confirm my status on the Law Society’s website, here: https://solicitors.lawsociety.org.uk/person/355156/kelsey-glen-farish

Please note however that my company, Kelsey Farish Limited, is not required to be a SRA-authorised law firm. This is because I don’t advise on certain court-related matters like wills and probate, or things involving tightly-regulated financial instruments.

What does this mean for my clients?

Simply that they cannot rely on the SRA’s Compensation Fund if something goes wrong between us. However, my company is well-insured to cover the work I do, and and you can always reach out to the SRA if you have concerns about my professional conduct.